Golds Bets Privacy Policy — How We Handle Your Personal Data

This Privacy Policy explains how Golds Bets ("we", "us", "our") collects, uses, stores and protects the personal information of individuals ("you", "Member", "player") who register an account with, access, or otherwise interact with the Golds Bets platform located at goldsbets.bet.

At Golds Bets, we understand that the Pakistani players who use our platform are trusting us with genuinely personal information — their names, contact details, payment information and betting history. We take that trust seriously. This policy is our commitment to transparency about what we do with that information and why.

This Privacy Policy applies to all Members of Golds Bets regardless of how they access the platform — desktop browser, mobile browser or any other method. It applies to the main Golds Bets website and all associated features including sports betting, live casino, online casino, the refer-a-friend programme and any promotional communications we send.

By registering an account or using the Golds Bets platform, you confirm that you have read and understood this Privacy Policy. If you disagree with how we handle personal data as described here, please do not register an account or, if you are already a Member, please contact us to discuss closing your account.

Golds Bets collects personal data in three main ways: information you provide directly when registering and using the platform, information generated automatically through your use of the platform, and information received from third-party service providers involved in processing your transactions or verifying your identity.

Information You Provide Directly:

• Registration data: Your full name, date of birth, email address and mobile phone number, which are required to create and verify your Golds Bets account.
• Identity verification documents: CNIC number, scanned copies of identity documents or passport, and proof of address (such as a utility bill), which are collected when identity verification is required under our anti-money-laundering procedures.
• Payment information: Mobile wallet account identifiers (Easypaisa number, JazzCash number, NayaPay number, SadaPay number), bank account details for IBFT transfers, or Visa/Mastercard details for card payments. Full card numbers are never stored by Golds Bets — card processing is handled by certified payment gateways.
• Communication records: The content of any messages you send to our support team via live chat or email, including any attachments or documents you share in the course of a support interaction.
• Responsible gaming self-declarations: If you contact us to set deposit limits, request a self-exclusion or report concerns about your gambling behaviour, we record this information to ensure your instructions are followed consistently.

Information Generated Automatically:

• Betting and gaming history: Every bet placed, every game played, every deposit made and every withdrawal requested through Golds Bets is logged as part of your account activity record.
• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and approximate geographic location derived from IP address.
• Session data: Login timestamps, session duration, pages visited within the platform, and in-platform navigation patterns.
• Cookie data: Information stored in cookies on your device as described in Section 6 of this policy.

Information from Third Parties:

• Identity and fraud verification data from KYC (Know Your Customer) service providers
• Transaction confirmation data from payment processors including Easypaisa, JazzCash, NayaPay, SadaPay and bank networks
• Fraud risk signals from financial crime prevention services that Golds Bets uses to protect Members and comply with anti-money-laundering obligations

Every piece of personal data that Golds Bets collects has a specific, defined purpose. We do not collect information speculatively and we do not use data collected for one purpose to serve a different unrelated purpose without notifying you first.

Golds Bets does not use your personal data to build advertising profiles or to sell targeted advertising. Any personalisation of offers you receive — such as promotions related to cricket betting around the PSL, or casino cashback offers — is done using your own account data to serve you more relevant information from Golds Bets only, not shared with any advertising network.

Golds Bets processes your personal data on the following legal bases, which determine both why we are permitted to handle your data and what obligations we have in doing so:

• Contractual necessity: Processing your registration details, payment information and account activity is necessary to fulfil our contract with you as a Golds Bets Member. Without this processing, we cannot operate your account or provide the betting and casino services you have signed up for.
• Legal obligation: Golds Bets is required to collect and retain certain data to comply with anti-money-laundering regulations, identity verification obligations and financial record-keeping requirements. This data must be retained regardless of your personal preferences.
• Legitimate interest: We process device data, session data and fraud signals on the basis of our legitimate interest in protecting the platform and our Members from fraud, abuse and unauthorised access. We balance this interest against your privacy rights and apply the minimum data collection necessary for this purpose.
• Consent: We send promotional emails and marketing communications on the basis of your consent, which you provide during registration. You can withdraw this consent at any time by clicking the unsubscribe link in any marketing email or by contacting support@goldsbets.bet.

Golds Bets shares personal data only where it is necessary to operate the platform, comply with legal obligations or protect Members and the platform from fraud. We do not sell your personal data to any third party. We do not share your data with advertising networks or data brokers.

The following categories of third party may receive your personal data as part of normal platform operations:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, banking networks and Visa/Mastercard processing partners receive transaction data necessary to process your deposits and withdrawals. These processors are contractually bound to use your data only for processing the transaction in question.
• Identity verification providers: Third-party KYC service providers receive the identity documents and information you submit during verification. These providers are certified and subject to strict data handling obligations.
• Fraud and AML screening services: Financial crime prevention services receive transaction and identity data to screen for money laundering and fraud patterns. These services operate under strict confidentiality obligations.
• Technology infrastructure providers: Cloud hosting providers and platform technology vendors who host and operate the Golds Bets platform infrastructure have access to data stored on their servers, subject to comprehensive data processing agreements.
• Regulatory and law enforcement authorities: Where legally required by applicable law, court order or regulatory direction, Golds Bets will disclose personal data to the relevant authority. We will notify you of such disclosure where legally permitted to do so.
• Professional advisers: Legal, accounting and audit professionals may access personal data in the course of providing professional services to Golds Bets, subject to professional confidentiality obligations.

Golds Bets uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences and understand how players use the site so we can improve it.

Essential Cookies: These are required for the Golds Bets platform to function. They maintain your login session, remember your preferred language settings and enable core security features. You cannot opt out of essential cookies without losing access to the platform entirely.

Functional Cookies: These remember choices you have made — such as your preferred odds display format, your saved payment method or your last visited section of the platform — to personalise your experience. You can disable these through your browser settings, though this may affect some platform functionality.

Analytics Cookies: Golds Bets uses analytics tools to understand aggregate, anonymised patterns in how players navigate the platform — which game categories are most visited, where players drop off in the registration flow, which features are used most frequently. This data is used solely to improve the platform and is not linked to individual Member identities in any analytics system.

Managing Your Cookie Preferences: Most browsers allow you to view, manage and delete cookies through the browser's settings. Instructions for managing cookies vary by browser and operating system. Note that disabling cookies beyond the essential category may reduce the quality of your experience on Golds Bets but will not prevent you from using core betting and casino features once logged in.

Data security is not an afterthought at Golds Bets — it is built into the platform from the ground up. We apply the following technical and organisational security measures to protect your personal information:

• TLS Encryption: All data transmitted between your device and Golds Bets servers is encrypted using Transport Layer Security (TLS), the same standard used by banking applications. This prevents interception of your data in transit.
• Password Protection: Passwords are never stored in plain text. We use strong one-way cryptographic hashing so that even in the event of a data breach, your actual password would not be exposed.
• Two-Factor Authentication: Golds Bets offers optional two-factor authentication (2FA) on all accounts, adding a second layer of verification beyond your password for login and sensitive account changes.
• Access Controls: Access to personal data within Golds Bets is restricted on a need-to-know basis. Staff members can only access the data required for their specific role — a support agent handling a payment query does not have access to your full identity documents, for example.
• Segregated Financial Data: Payment credentials and financial data are handled by PCI-DSS compliant payment processors. Golds Bets does not store full payment card numbers on its own servers at any point.
• Regular Security Reviews: The Golds Bets platform undergoes regular security reviews and vulnerability assessments to identify and address potential weaknesses before they can be exploited.

Despite these measures, no internet-based system can be guaranteed to be 100% secure. If you become aware of any potential security vulnerability or suspect unauthorised access to your Golds Bets account, please contact us immediately at support@goldsbets.bet so we can investigate and take protective action.

Golds Bets keeps personal data only for as long as it is needed for the purpose it was collected, or as long as required by applicable law and regulation. The general retention periods applied by Golds Bets are:

• Active account data (name, contact details, preferences): Retained for the duration of your active Golds Bets membership.
• Transaction records (deposits, withdrawals, bet history): Retained for seven years from the date of the transaction, in line with financial record-keeping requirements.
• Identity verification documents (CNIC copies, passport scans): Retained for five years from the date of account closure or the date of the last transaction, whichever is later, as required by anti-money-laundering regulations.
• Support communications: Retained for three years from the date of the last communication.
• Responsible gaming records (self-exclusions, limit settings): Retained for five years from the end of the exclusion period to prevent circumvention of self-exclusion measures.
• Marketing preferences and consent records: Retained until you withdraw consent, plus one year for audit purposes.

When data reaches the end of its retention period, Golds Bets deletes or anonymises it. Anonymised data (from which you cannot be identified) may be retained indefinitely for platform analytics and improvement purposes.

As a Golds Bets Member, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting us at support@goldsbets.bet. We will respond to all rights requests within 30 days.